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Fundamentals of Business Processes

Journal: Business Education in the Knowledge Economy (Vol.1, No. 1)

Publication Date:

Authors : ; ;

Page : 76-78

Keywords : process approach; business processes; Ishikawa diagram;

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Abstract

Based on the process approach, the author describes a business process “Processing complaints and claims of consumers”. She develops a “Time frame of processing complaints and claims” model. The algorithm presupposes a comprehensive consideration of the issue at hand and, whenever possible, resolving it immediately. This helps to lessen further expenses on promotion of employees.

Last modified: 2017-10-06 10:24:49