MANAGING STRESS AMONG LIBRARY STAFFS OF SELECTED STATE UNIVERSITIES AND COLLEGES IN NATIONAL CAPITAL REGION FOR PERFORMANCE ENHANCEMENT

Academic libraries conform to the development of modern technology tools or equipment in order to satisfy the information needs of the customers/patrons/clientele. Most often the library staff has to attend to clients face-to-face to give service in behalf of the academic institution. This particular staff is expected to manage his/her behavior and display appropriate emotions to prioritize the needs of the customer or client. The present study is anchored on the emotional behavior the library staff is experiencing in the course of their duty, hence, need to control or manage their emotions in a situation dealing with a client. The study's research locale was Rizal Technological University (RTU) and Polytechnic University of the Philippines ( PUP) Libraries. There is a total of 77 library staffs who had participated in the study. The census sampling was used in the study The respondents in terms of age, gender, civil status, length of service, highest educational attainment, and present position agree that they manifest the characteristics of the emotional behavior in natural expression. Majority of the respondents show they manifest the emotional behavior in natural expression followed by emotional display and the lowest level in surface acting. That except for natural expression, the respondents' demographic profiles has no significant relationship with emotional display, surface acting, and deep acting. .A Performance Enhancement Program is developed by the researchers to help the library staffs manage their emotions in dealing with the clientele. The Performance Enhancement Program contains variety of activities such as how to deal with the customers, sports among the staffs, health and wellness, etc. in order to make the library staffs their limitations in dealing with customers. That the proposed program be used as a guide for the University Library administration and management in addressing the difficulties and deficiency they may be having while performing their current job and this will lead to the efficiency and effectiveness of the participants.