An Empirical Study on Employees' Outlook Towards the Factors Influencing in Attrition at BPO’s, Visakhapatnam

The growth of the BPO sector in India can be recognized mainly by the abundance of the necessary manpower. The human resource has also emerged as a cause of a major challenge for the sector, and the problem is vested in high levels of employee attrition. High attrition is reliable for the financial and performance-related setbacks faced by the Business process organizations (BPO). The high attrition rate affects the productivity of the organization. Therefore, it's very vital to curb attrition, not just for personal readiness. However, it is for the whole business too. The businesses have recognized that competitive advantage resides largely in individuals, which ignites the organizations to keep smart managers and staff could be a strategic obligation. The paper focuses on the factors chargeable for attrition and staff perception of attrition in the BPO sector. The results of the study provide key insights to the employers for enhancing their retention rate in the organizations.