THE MEDIATING ROLE OF PERCEIVED SECURITY ON THE RELATIONSHIP BETWEEN INTERNET BANKING USERS AND THEIR DETERMINANTS

The purpose of this paper is to examine the combined roles that perceived severity, perceived vulnerability, self-efficacy and perceived security play on the usage of internet banking. It also aims to determine the ability of perceived severity to transfer the effect of other determinants of internet banking users. In order to empirically test the conceptual model of this study, data were collected from the users of internet banking in Nigeria. The primary source of data was utilized for data collection using the simple random sampling (SRS). A total number of 500 questionnaires were administered; 463 were retrieved. The data obtained was analysed using SmartPLS - for measurement and structural model. Seven hypotheses developed in the study were tested through the correlation and regression analysis regarding their relationships. The results indicated that four out of the seven hypothesise variables obtained from the analysis provided support for the hypothesized relationships, it is apparent that the significant positive influence of perceived severity, self-efficacy and perceived vulnerability of internet banking users indicated that the variables are essential requirements in enhancing phishing avoidance behaviour in the banking sector. In addition, the study shows significant relationship self-efficacy and perceived security of IB users in the banking sector. Therefore, it is recommended that phishing avoidance behaviour and perceived security should be made statutory in the Nigerianbanking sector to help in preventing cybercrime attack and fraudulent practices. Hence the need to create awareness and expand the application of phishing avoidance behaviour in Nigerian banking sector.