SATISFACTION LEVEL ON EXISTING SPACE MANAGEMENT SYSTEMS IN HIGHER EDUCATION INSTITUTIONS IN MALAYSIA

Space management in higher education institutions (HEI) not only aims to create quality learning and teaching spaces but also optimise the operational costs. Consequently, wasted space causes high energy usage in operations, such as costs of electricity, water consumption, and cleaning and repair work. Thus, learning space management is one of the most important physical resource management in public universities in Malaysia. Suboptimal usage of spaces burdens the government with high expenses. Therefore, this study aims to identify the satisfaction levels on space management in teaching and learning spaces in higher education institutions. Satisfaction assessment is vital in determining service quality and the satisfaction level shows the current space management quality or performance in HEI. Results indicate the moderate satisfaction on space management in higher education institutions in Malaysia and its potential to increase if university managements improve and enhance their space management system.