INNOVATION MANAGEMENT POLICIES AS AN INDICATOR FOR DETERMINING KPI: AN AUDIT RESULT OF EMIRATES IDENTIFICATION AUTHORITY (EIDA), U.A.E

Emirates ID adopted a scientific approach in creating its Vision, which concisely and clearly expresses the ultimate strategic aspiration of the entity (“What's our final destination?”). The authority chose the wording carefully and weighed the possible implications of each term to make sure that the content was comprehensive, clear and easy to understand by all concerned parties. The changes to the Vision emphasize the authority's enhanced role within the government and towards its customers. The key differences are: Expanded the desired end state from “provision of personal identity, an accurate population register and innovative electronic services” to providing “an integrated and advanced personal identity management system” The explicit addition of “security and global competitiveness of the UAE” into the Vision, thus raising its priority within the organization Expanded service enablement to include “the transformation of the government and the economy” rather than just government services.