WORKPLACE INCIVILITY AND EMPLOYEE PERFORMANCE, MEDIATING ROLE OF PSYCHOLOGICAL WELL-BEING: STUDY OF HEALTH SECTOR IN AJ&K, PAKISTAN

Purpose Workplace incivility (WPI) and are the most alarming negative event of the workplaces, these negative events can cause unadorned damages for all the workforces and on the whole organization as well, so this issue needs to be addressed properly. This research study is designed to study the impacts of WPI on employee performance (EP) with mediating role of psychological well-being (PWB) for the female employees working in the health care units and hospitals of the Azad Jammu and Kashmir, Pakistan. Design/methodology/approach For empirical analysis Structural Equation Model (SEM) performed by using AMOS 21.0 to test the hypotheses of the study. Statistical results revealed significant and negative influence of WPI on EP. Current study also analyze direct and mediating role PWB. Findings It is found that WPI has negative outcomes for the performance of female nurses in the health sector of AJK, Pakistan. The results of the study show sufficient support for greater part of hypotheses. Statistical results revealed significant and negative influence of workplace incivility on employee performance (EP). Current study also analyze direct and mediating role of psychological well-being. Statistical and direct analysis indicates that psychological well-being has negative and significance impact on performance. Moreover, in mediation analysis psychological well-being mediates the association between incivility and performance. Research limitations/implications Current study is limited to analyzing negative consequences incivility, but further analysis can be done. E.g., performance of employees can be analyzed after implementation of adequate environment, training of employees and formulation policies that reduce stress at workplace. Practical implications Current study is applicable for health care sector of Pakistan, as rare studies theoretically and empirically examined influence of bullying on performance of nurses in health sector AJ&K, Pakistan specially with mediating role of PWB. Finding of current research will enable health care sector of Pakistan to formulate strategies and create friendly environment for nurses to enhance their efficiency and performance. Originality/value This paper theoretically contributes for health care centers to minimize the negative events from workplaces in order to yield better productivity. From the health sector perspectives this study explores that psychological well-being is badly affected by the negative event (WPI) and in result the performance of the nurses is not as required.