Introducción de la medida de calidad en la producción de aulas virtuales de la universidad EAN. Seis Sigma

The productivity improvement methodology called Six Sigma has been presented as an effective way to eliminate and reduce inefficiencies and flaws in the various production processes, increasing both customer satisfaction and profitability of the companies. For 25 years, this methodology has been employed with great success in many multinationals, particularly the mass-market sector. Based on a reflective document review on the fundamentals of the Six Sigma approach, the pursuit of excellence in production processes arises. Its own principle as a tool of statistical process control is described as is its current incorporation into strategy quality management. In addition, the elementary concepts that enable its association with the vision and mission of business are addressed. This article outlines and defines ownership model DMAIC to be used in research with emphasis on the implementation of Six Sigma in service companies' higher education, with the integrated stakeholder's teamwork in the pursuit of continuous process improvement. The scope of the present approach of the Six Sigma model aims to introduce its methodology in the Knowledge Management process, specifically in the area of ​​production of virtual classrooms of the EAN University.