Customer Loyalty through Customer Satisfaction
Journal: IMPACT : International Journal of Research in Business Management ( IMPACT : IJRBM ) (Vol.9, No. 8)Publication Date: 2021.08.31
Authors : Frans Sudirjo;
Page : 17-24
Keywords : Customer Quality; Customer Value; Customer Satisfaction; Customer Loyalty;
Abstract
This study aims to analyze the effect of service quality on customer satisfaction, the effect of customer value on customer satisfaction, the effect of service quality on customer loyalty, the effect of customer value on customer loyalty, the effect of customer satisfaction on customer loyalty, the effect of service quality and customer value on customer satisfaction, the effect of service quality, customer value and customer satisfaction on customer loyalty.
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Last modified: 2021-09-11 20:35:48