EVALUATION OF MOBILE APPLICATION BPJSTKU USING COBIT 5FRAMEWORK (STUDY CASE: BPJS KETENAGAKERJAAN)

BPJS Ketenagakerjaan as a social security to provides protection to all work-ers in Indonesian utilize technlogy especially mobile application in providinginformation and services to all BPJS Ketenagakerjaan customer anytime andanywhere without having to BPJS Ketenagakerjaan branch ofβice. Beginning in2019 BPJS Ketenagakerjaan has redevelop mobile application with the nameBPJSTKu as a continuation of BPJSTK Mobile has been made previously. Theaddition of new features and improvements to the mobile application BPJSTKuapparently still provides problem and complaints from workers addressed tothe BPJS Ketenagakerjaan branch ofβice, BPJS Ketenagakerjaan complaints ser-vices, and BPJS Ketenagakerjaan contact center. For this reason, it's necessaryto evaluate the implementation of mobile application BPJSTKu as a whole toassist BPJS Ketenagakerjaan in a achieving the objectives to improving IT gov-ernance and management of BPJS Ketenagakerjaan. This study aims to evaluatethe mobile application BPJSTKu using the COBIT 5 framework which has beenimplemented in BPJS Ketenagakerjaan. In this case the evaluation will be car-ried out using the deliver, service, and support (DSS) domain and the domainmonitor, evaluate, and assess (MEA) which in the end will be measured thecapability level as well as recommendations for improvement and gap analy-sis on the mobile application BPJSTKu.