Satisfaction of Management Medical Applicants Health Service License with Using the Application Cloud SiCantik in the Department of Investment and One Doors Integrated Service Medan City

Licensing is an important element to start any form of activity in today's business world. The process of obtaining permits for medical personnel can use the information system through the SiCantik Cloud Application. The management of health service licensing with the use of the Si Cantik cloud application at the Medan City DPMPTSP has its satisfaction for the applicant. This study described the satisfaction of medical personnel in obtaining health service licensing by using the Si Cantik Cloud application at the Medan City DPMPTSP. The type of research used is descriptive qualitative research with a phenomenological approach. The population in this study were all medical personnel who had already taken care of licensing health services and were currently under management at the Medan City DPMPTSP. The sample selection was done by purposive sampling using the homogenous sampling method and the samples obtained were 6 people. Collecting data with primary and secondary data and analyzed by three interrelated sub-processes, namely data reduction, data display, and conclusion drawing/verification. The results showed that there was satisfaction from medical personnel applicants in obtaining health service licensing by using the Si Cantik Cloud application at the Medan City DPMPTSP based on service requirements, registration procedures, completion time, and based on fees/tariffs. It is recommended to the Medan City DPMPTSP that it is recommended to shorten the process of obtaining health service licensing by using the Si Cantik Cloud application so that the issuance of permits is faster and it is recommended that applicants for medical personnel should pay more attention to registration procedures and be more thorough in uploading all requirements correctly so that there are no refunds. files and repair requests in the Si Cantik Cloud application