Increasing the Efficiency of Public Services by Adopting New Public Management Technique

Interaction among variety of New Public Management (NPM) approaches & customer conceptions of service performance, sensitivity, equity, and efficacy has been analysed within English local authorities. Public-private partnerships have been shown to have a poor interaction with the views of people on all four aspects on municipal service efficiency, however also a pragmatic entrepreneurship approach indicates a favourable correlation from all 4. Performance monitoring is more expected to favourably affect residents' views of municipal public infrastructure, rather than adversely. Purpose of present research is to investigate how the results of NPM activities vary with the expectations of performance, sensitivity, fair strategy, and efficacy of the people. Yet more research found that the effect of NPM activities differs based on the degree of socio-economic inequality faced by local authorities.