Role of Internet in Indian Economy and Passengers Perception with E-Services Provided by Indian Railways

The Internet and online services haveacted as a new catalyst leading to growth of businesses around the world. Internet has driven sensational change and it's ceaselessly impact the Indian economy. It has empoweredprogressions of data, including amusement, news, budgetary and scholastic material. The online services help the firms in offering additional benefits and helps in introducing new advantages for all their customers. The online services help in ensuring that the consumers have access to information on click of a mouse and it heps in increasing the reach of that information among masses who have access to these facilities across the world. The online services have become a necessary and an important part of the overall bouquet of services offered by the businesses to their customers and a lack of them can lead to service firms falling below in the pecking order behind their competitors. This has ensured that all the businesses are embracing these online services and adding them to their portfolios to enhance the overall experience that customers have while consuming their services. With the help of these services the firms are able to get real time feedback from the customers which can help the firms in coming out with product and service improvements and enhance the experience of their customers. The addition of online services has become a must for all the businesses and it is helping break the barriers of time, geography and language etc. and other traditional barriers confronting businesses. These services are shifting the way businesses looked upon their customers and is helping them become more focused and targeted in their approach while offering more and more customized services for their customers.