ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN BANKS: PROSPECTS AND PRECAUTIONS

The introduction of digital technologies, in particular artificial intelligence radically changes the approaches to the work of the banking system and each particular bank. The possibilities of using artificial intelligence technology by banks are quite wide range and have numerous advantages compared to the use of human labor, however, there are no less important caveats to their uncontrolled use. The majority of Ukrainian banks rationally evaluate today's requirements and intensify their work in the direction of the development of artificial intelligence. The article examines the practices of using artificial intelligence, directions of use of this technology by Ukrainian banks: in the process of customer service; collection of information about legal entities and individuals; implementation of various measures regarding the security of the bank and its customers; remote identification of clients; determination and control of banking risks; management of corporate information. For each direction, the advantages of artificial intelligence technology over traditional ones are defined and the main risks and warnings regarding its uncontrolled and incorrect use by banks, related to possible imperfections or defects of the mentioned technology are outlined. The article analyzes information on the use of individual artificial intelligence products by Ukrainian banks, the availability of banking institutions' own internal methods that regulate and regulate their use. It is noted that currently there is no regulatory framework that would define and regulate the procedure for the application of artificial intelligence in the banking sector either in the countries of the European Union or in Ukraine and is at the stage of formation. The work offers a list of key issues that should be regulated by legislative documents so that the use of artificial intelligence technology is safe for every citizen also a specific bank and the state in general.